Privacy Policy

Palette 23 (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, protect, and otherwise process information when you visit or use our website, communicate with us, or use our products and services.

This Privacy Policy applies to information collected through the Palette 23 website, including thepalette23.com, and through email, telephone, SMS/MMS text messages, contact forms, and other electronic communications between you and Palette 23.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our website or services.

CHILDREN UNDER THE AGE OF 13

Our website and services are not intended for children under 13 years of age. No person under the age of 13 may provide personal information to or through our website.

We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or provide information through our website, including your name, address, telephone number, email address, or any other identifying information.

If we learn that we have collected or received personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

If you believe we may have collected information from or about a child under 13, please contact us at info@thepalette23.com.

INFORMATION WE COLLECT ABOUT YOU

We may collect information that you voluntarily provide to us as well as certain information that is collected automatically when you visit our website.

Information You Provide to Us

We may collect information that you provide when you:

Complete a contact or inquiry form
Request information about our products or services
Communicate with us by email, telephone, or text message
Request a quote or consultation
Purchase or use our products or services
Respond to surveys or provide feedback
Subscribe to communications from us
Otherwise voluntarily provide information to us

Depending on how you interact with us, this information may include your name, business name, email address, telephone or mobile phone number, address, information about your business, and other information that you choose to provide.

We use the information you provide to respond to inquiries, provide requested products and services, communicate with you, provide customer support, administer our business, improve our services, and, where permitted, provide information about our products, services, offers, and promotions.

Information Collected Automatically

When you navigate through our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include your IP address, browser type, operating system, device information, referring website, pages visited, date and time of visits, approximate location, and information regarding how you interact with our website.

We may use this information to understand website usage, maintain website security, analyze performance, improve our website and services, and understand how visitors interact with our website.

We may use third-party analytics services, such as Google Analytics, to help us analyze website traffic and usage.

USE OF COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, our website may use cookies, server logs, pixels, web beacons, and similar technologies.

Cookies are small files placed on your device that allow websites to recognize your browser and remember certain information. We may use cookies to understand how visitors use our website, remember preferences, improve website functionality, analyze traffic, and improve our services.

Some third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can configure your web browser to refuse some or all cookies or to notify you when cookies are being sent. However, disabling cookies may affect certain website functionality.

THIRD-PARTY SERVICES

We may use reputable third-party service providers to help us operate our business and provide our services. These providers may assist with functions such as website hosting, analytics, payment processing, customer communication, email delivery, SMS messaging, scheduling, and other business operations.

These service providers may have access to personal information only to the extent reasonably necessary to perform services on our behalf and are expected to handle that information in accordance with applicable requirements.

Mobile phone numbers and SMS/MMS opt-in information are not sold, rented, or shared with third parties or affiliates for their own marketing or lead-generation purposes.

Any sharing of mobile phone numbers or SMS/MMS consent information with a service provider is limited to what is reasonably necessary to facilitate communications or provide services on behalf of Palette 23.

EMAIL INFORMATION AND COMMUNICATIONS

If you communicate with us by email, we may retain the contents of your email messages, your email address, and our responses in order to respond to your inquiry, provide customer service, maintain business records, and provide our services.

We do not sell, rent, or lease our email subscription lists to third parties.

Where we send promotional or marketing emails, those emails will provide an appropriate method for unsubscribing from future promotional communications.

You may opt out of promotional email communications by using the unsubscribe instructions included in the applicable email or by contacting us at info@thepalette23.com.

Opting out of promotional communications does not prevent us from sending non-promotional communications that are necessary to provide services, respond to requests, or otherwise communicate with you regarding an existing business relationship.

SMS/MMS COMMUNICATIONS

If you provide your mobile phone number and consent to receive SMS/MMS messages from Palette 23, we may use your mobile phone number to send text messages relating to customer communications, customer support, service-related notifications, and promotional or marketing communications concerning Palette 23’s products and services.

SMS Consent

We obtain consent before sending SMS/MMS messages to customers. Consent may be obtained through methods such as verbal consent during a telephone conversation or other methods that clearly indicate the customer’s agreement to receive SMS/MMS communications.

Providing consent to receive SMS/MMS messages is not a condition of purchasing any goods or services from Palette 23.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out of SMS Messages

You may opt out of receiving SMS/MMS messages from Palette 23 at any time by replying STOP to a message from us.

After you send STOP, you will receive a confirmation message and will no longer receive SMS/MMS messages from us unless you provide consent again.

You may also reply HELP for assistance or contact us at info@thepalette23.com.

SMS Privacy

Palette 23 does not sell, rent, or share consumer personal information, including mobile phone numbers, with third parties or affiliates for marketing or lead-generation purposes. Palette 23 does not sell, rent, or share customer mobile phone numbers or SMS/MMS opt-in information with third parties or affiliates for their own marketing or lead-generation purposes.

SMS/MMS consent and mobile phone information may be provided to service providers solely when reasonably necessary to facilitate SMS/MMS communications on behalf of Palette 23. Such information is not provided to those service providers for their own independent marketing or lead-generation purposes.

We do not use SMS consent obtained by Palette 23 as permission for another company to send its own marketing messages.

HOW AND WHY WE COLLECT INFORMATION

We collect information to operate our business, provide our products and services, communicate with customers and prospective customers, respond to inquiries, process transactions, provide customer support, improve our website and services, and maintain appropriate business records.

Depending on your relationship with Palette 23, we may collect information when you request information, contact us, request a consultation or quote, purchase or use our services, subscribe to communications, or otherwise voluntarily provide information.

We may use personal information to:

Respond to inquiries and requests
Provide and administer our products and services
Communicate with customers and prospective customers
Provide customer support
Process transactions and payments
Send service-related notifications
Send promotional and marketing communications where permitted
Improve our website, products, and services
Analyze website usage and business performance
Maintain business and transaction records
Protect our website, systems, customers, and business
Comply with applicable laws and legal obligations

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE US?

We use personal information for legitimate business purposes, including presenting our website and its contents to you, providing information about our products and services, responding to inquiries, providing customer service, fulfilling contracts and service agreements, administering our business activities, processing transactions, and communicating with customers and prospective customers.

We may also use information you provide to inform you about our own products, services, offers, and promotions, where permitted by applicable law and subject to any applicable communication preferences or consent requirements.

We do not sell or rent personal information to third parties.

We do not provide mobile phone numbers or SMS/MMS opt-in information to third parties or affiliates for their own marketing or lead-generation purposes.

DISCLOSURE OF YOUR INFORMATION

As a general rule, Palette 23 does not sell, rent, or lease personal information.

We may disclose personal information to service providers that assist us in operating our business and providing our products and services. These service providers may include website hosting providers, analytics providers, payment processors, communication providers, email providers, SMS providers, scheduling providers, and other vendors that perform services on our behalf.

Such service providers may receive only the information reasonably necessary to perform the services for which they have been engaged.

Notwithstanding any other provision of this Privacy Policy, Palette 23 does not sell, rent, or share mobile phone numbers or SMS/MMS opt-in information with third parties or affiliates for their own marketing or lead-generation purposes.

We may also disclose information:

When necessary to provide services you have requested
When necessary to enforce our agreements or terms of service
To protect the rights, property, safety, or security of Palette 23, our customers, or others
To lawyers, accountants, collection agencies, or other professional advisors when reasonably necessary for legitimate business purposes
When required by law, regulation, court order, subpoena, or other valid legal process
In connection with a merger, acquisition, restructuring, financing, sale of assets, dissolution, or other transfer of some or all of our business, provided that applicable privacy requirements continue to be respected

Any permitted disclosure of information will be limited to what is reasonably necessary for the applicable purpose.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.

HOW DO WE PROTECT YOUR INFORMATION AND SECURE INFORMATION TRANSMISSIONS?

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We work with reputable third-party service providers and use appropriate security measures for information transmitted through our website and systems.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Email is not necessarily a secure method of transmitting sensitive information. We recommend that you avoid sending highly sensitive information through ordinary email unless specifically requested and appropriate safeguards are available.

Our website may use secure transmission technologies, including SSL/TLS encryption, where appropriate.

We may also use software and security monitoring tools to monitor network traffic, identify unauthorized attempts to access or modify information, detect security threats, and protect the availability and integrity of our website and systems.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

These third-party websites and services have their own privacy policies and practices. Palette 23 is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

YOUR COMMUNICATION PREFERENCES

You may choose not to receive certain promotional communications from us.

For email communications, you may use the unsubscribe instructions included in promotional emails or contact us at info@thepalette23.com.

For SMS/MMS communications, you may reply STOP to opt out of further text messages. You may reply HELP for assistance.

Please note that opting out of promotional communications does not necessarily prevent us from sending necessary service-related, transactional, security, or other non-promotional communications.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to applicable legal exceptions
Request restrictions on certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is used and disclosed

To exercise an applicable privacy right or ask a privacy-related question, contact us at info@thepalette23.com.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

VISITOR’S GDPR RIGHTS

If you are located in the European Economic Area or another jurisdiction where the General Data Protection Regulation (“GDPR”) applies, you may have additional rights under applicable law.

Depending on the circumstances, these rights may include:

The right to access your personal data
The right to request correction of inaccurate personal data
The right to request deletion of personal data
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a competent data protection supervisory authority

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, contractual, and business requirements.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

We seek to collect and process only information that is reasonably necessary for legitimate business purposes and applicable contractual or legal requirements.

DO NOT TRACK SIGNALS

Some web browsers may provide a “Do Not Track” setting or similar mechanism. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track signals.

POLICY CHANGES

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, applicable laws, or privacy practices.

When we make changes, we will post the updated Privacy Policy on this page and update the effective date shown at the beginning of the policy.

If we make material changes to how we collect, use, or disclose personal information, we may provide additional notice where required by applicable law.

You are encouraged to review this Privacy Policy periodically to remain informed about our privacy practices.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Palette 23
Email: info@thepalette23.com

Effective Date: July 10, 2026